Conflicts don’t start in a vacuum. And they won’t end in one either.
Because that is true, there is much more that goes into conflict resolution, than coming to the table with a win-win agenda.
We’ve been taught that business is business and personal is personal. But it isn’t so. And it never was. That’s a myth. We’ve been in denial. And the evidence of that fact is everywhere around us as we watch and engage in all manner of dysfunctional so-called business interactions every day.
What is true about conflict resolution is that conflicts are resolved with effective relationship skills. And effective relationship skills–like any other skill–are learned. Most of us have learned ineffective relationship skills in a social milieu in which everyone relates based on the dysfunctional models they saw at home. And while we can’t undo the past, we can certainly learn to correct the present-day interactions in both personal and business dynamics.
What will be learned in my Conflict Resolution seminars and keynote addresses, therefore, has to do with not only how to resolve a conflict once it has begun, but also how to maintain such resolution through the learning of effective team dynamics. Here are some of the topics that will be covered:
- What am I responsible for in a dynamic interaction?
- How do I define my problem?
- Is it you or is it me?
- Who’s on first?
- What does “win-win” really mean?
- Can we talk?
- Can we hear?
- Perception—one eye open.
- The driving force of negotiation.
- Reaching agreement.
- Maintaining the resolution.
My workshops, seminars and keynote addresses are designed to meet YOUR needs.