MVP Seminars Keynote Speakers & Business Trainers

Suzanne Glover

There is no better education than life itself!

In addition to Suzanne’s academic achievements, she has managed and owned businesses which have put her “in the trenches” of delivering excellent customer service, teaching effective communication, getting the sale and working with teams for unified performance. Suzanne has also had years of intensive and on-going sales training ranging from “soft-sell” consultative selling to “hard-sell” timeshare techniques.

Keynote Topics:Communication, Conflict Management, Goal Achievement
Business Training Topics:Communication, Conflict Management, Goal Achievement

There is no better education than life itself!

In addition to Suzanne’s academic achievements, she has managed and owned businesses which have put her “in the trenches” of delivering excellent customer service, teaching effective communication, getting the sale and working with teams for unified performance. Suzanne has also had years of intensive and on-going sales training ranging from “soft-sell” consultative selling to “hard-sell” timeshare techniques.

WHY IS COMMUNICATION IMPORTANT:  It's Not What You Say... It's What THEY HEAR\nHow many times have you walked away from a meeting or presentation shaking your head and saying, "Man, they just didn't get it... they weren't listening to me at all?"\n\nWell, the good news is that they were listening, but the bad news is they all heard you say something different. Why? Because everyone hears information differently based upon life experiences. Your trick is to learn how to communicate in such a way that you can determine EXACTLY how they will hear your message.\nIn this easy business communication course you will learn:\nWhy you're not being heard\nHow to develop communication skills that actively engage your listener / audience\nWhy overcoming barriers to effective communication are critical to your success\nHow to use different types of nonverbal communication to deliver your message\nHow to use emotional triggers to get your audience to relate to your message\n\nThis is more than an intro to communication, it is THE business communication course that gets your message heard and understood the way you intended. Business communication PDF included.\n\n\n\nEFFECTIVE SALES TRAINING CORPORATE: Shark Training for Sales Staff\nAre you always saying:\n\n“I thought I had that deal... what happened?”\n“I can't believe they walked away... they should have bought!”\n“They loved me, they loved the product, but they still didn't buy... what the he*#?”\n\nOr are your TEAM's numbers falling behind no matter how much you try to motivate them?\n\nThen you're missing the sales training strategies Suzanne delivers in this sales techniques training that opens your eyes to why your prospects are walking away without putting money in your pocket.\n\nYou will learn:\nWhy you're talking your prospects out of buying\nWhy “no” means you're making progress\nHow to be a kind, caring and compassionate “shark”\nHow to create an emotional buying response\nThe ONE CRITICAL SKILL for ultimate sales success\n\nWhether you're looking for door to door sales training, bank sales training or top business services sales training, here's your chance to turn your numbers around and increase your bottom line.\n\n\n\nCORPORATE TEAM BUILDING GAMES 101: Building Corporate Team Made Easy\nAre you tired of reading team building books and trying to figure out team building strategies alone? Part of being a team is asking for help and Suzanne's team building presentation is a hands-on workshop with fun team building games and unique corporate team building activity that gives you and your team a boost!\n\nYou will learn:\nHow to create team building objectives that get you there faster\nEffective and easy team building techniques\nVirtual team building\nBuilding a sales team (or other team) for winning\nHow to overcome team building challenges\n\nSuzanne is more than just a team building speaker. Her unique workshop and consulting services give your team a tangible result while having fun.\n\n\n\nCUSTOMER SERVICE TRAINING ACTIVITIES: How to Get the “WOW” Factor!\nOne of the greatest benefits of customer service training is giving your team the tools to get the “WOW” factor not only from your clients and customers, but vendors and associates as well.\n\nIt's about creating an attitude WITHIN the company that exudes and defines the company even before the initial customer contact.\n\nIt's asking, “What is great customer service” as it relates specifically to your type of organization and “Why is customer service important to your bottom line?”\n\nYou will learn:\nWhy is customer service important to more than just your customers?\nCustomer service training games\nExamples of good customer service for your organization\nHow to make the “Wow” factor consistent\n\nThis customer service training material can benefit customer service representatives and customer service management, as well as executives who wish to take their company to the next level of achievement by creating a core attitude for the company.


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