In this day and age of high speed everything that is anything but personal relationships matter now more than ever. People do business with people they know, like and trust. In the car repair business, according to a JD Powers national survey, the most important thing people are looking for is trust. One easy way to develop trust is to do what you say AND be on time. These may sound simple enough but in today’s world most companies or people don’t do either. Both of these habits will make you easy for other people and business’ to refer you more business. They will be confident that you will not ruin their own reputation because you can be counted on to follow through.