My son recently came home for a weekend visit from his studies at the university.  As usual, he brought with him a large volume of dirty clothes.  And, as usual I told him it was his responsibility to wash them.  After several stages of the wash cycle were completed, we heard a loud thumping sound in the basement.  My son asked what the noise was and I responded by saying it was the washing machine. 

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For decades, most efforts to change have been heavily driven by processes and process changes. I believe that value is assigned to these processes based on complexity and price – the more complex and expensive they are, the more change we can expect as a result of using them. Unfortunately, neither is necessarily true. Complexity creates confusion about change and causes us to miss the simple reasons why we struggle with change. Example: we bring

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 We all encounter angry people in every walk of life. Some will confront them, others avoid them like the plague. There are times when either approach is acceptable. I do not like drama. However, I am concerned about others when they appear upset. And I am very knowledgeable as to how to help them. After all, I've been doing this professionally for twenty years. So my choice as to whether or not I become involved

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Avoiding harassment complaints is a major issue these days.  Workplaces that have a  high level of “Political Correctness”  have many managers that get themselves into trouble with what they say and do.  From a training standpoint, here are the “5 R’s” for avoiding harassment complaints:   Refrain – Managers have to set an example by refraining from unlawful discrimination, harassment and  retaliation against employees. Report – Managers must report all complaints to Human Resources even if the employee requests

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LETTING THE ALHA DOG OFF THE HOOK How often have you felt the sting of the realization that things could have been better if the communication between other people and yourself would have been improved? I went through a leadership workshop last week which included some experiential activities. The trainer created activities which caused us to think about the scenarios. She then lead us through ah-ha moments of realization. During each of these activities there

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Who am I? What are all these voices in my head? Why do I do things I don’t want to? If you are like me you have asked yourself these questions many times over the years and you’ve tried a number of different self-help courses that seemed to do nothing more than place a Band-Aid over the problem. If you can relate to what I’ve just said then let me give you some food for

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The man at the hardware store told me all I needed to install the window well covers were the proper size screws, proper size bit and a drill.  So, I bought the covers, a couple of dozen screws and a bit.  When I arrived at home I retrieved my electric hand drill and went to work.  I drilled and drilled with no success.  I called my friend Roger who knows about such things and upon

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I enjoy a good robust debate. I find it can be very stimulating and present an opportunity for me to learn something new. In every facet of life, we encounter individuals with whom we have disagreements. Recently, a woman in her forties came into my office seeking suggestions as to how she could best deal with her soon-to-be ex husband.  "There's a ton of stuff we have to work out such as dividing up our

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How do you become an effective communicator? Have you worked on your ability to effectively listen to somebody else? Maybe you’ve heard that you should ask questions, keep eye contact, refrain from using “you did” statements, or clarify what you heard. All of these are correct, but how do you do these things? Are you listening with judgment, your personal story or do you have the ability to listen from the position of trying to

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W  We can overcome most workplace stress.  Changing up a few  practices at work including taking "breaks" helps to reduce stress and recharge creativity, focus and productivity.    ThThe following tips will help to create mindfulness at work which will reduce stress, according to the research.  These strategies are applicable to corporate employees and small business owners as well as home based entrepreneurs:            Become intentionally aware of what is happening in

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