We’ve all done it. You meet someone and within seconds you forget their name. There you are starring at them thinking “Oh my God, I did NOT just forget their name. They JUST told me their name. How could I forget?” The problem is we did not store it in our short term memory. Once it’s in our short term memory, we can move it to our long term memory, also known as Active Memory. The amount

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How Thin Are We?

Posted by (Bj) Bonnie Wray-German on January 01, 2000
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Category : Blog, First Impressions, Judgement

Most people thing they are pretty good at reading people. But, how good are we really? When I am talking to students during my talks, I always tell them they were not created in the 90’s (Or whatever age group I am talking to). They were created thousands and thousands of years ago and these thin slicing skills I speak about have been handed down over time. My favorite study about thin slicing is from the famous Ambady and

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THE HEART VERSUS THE HEAD If you were to ask a leader if she was a heart leader, she might look at you skeptically. She might want to know what a heart leader is. Or she might want no part of being a heart leader, because of the assumption that this type of leader is frail, weak, and lacks the ability to discipline. The heart is assumed to be disconnected from the head. It is

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  BLACK BELT LEADERSHIP Black Belt Leader as Beginner: Part Seven “Every time you go up a notch in your career, you start at zero all over again.” –  Charles Barkley, 1993 NBA MVP Black Belt Leaders understand that we’re always beginners at whatever level we’re at in our professional development. It took me awhile to grasp this concept. One of my first lessons in this was when I enrolled, as a freshman at the

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Marian W. Boyd was always dressed in a white blouse, blue, gray or black classic cut skirt and high heels.  She was the first principal of the Southside Elementary School in Shelbyville, KY.  She was feared by most students and even some teachers.  In addition to her commitment to a disciplined student body, Mrs. Boyd was also known as a trailblazer. Mrs. Boyd blazed a trail for the principals that followed her as well as

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If you start on the outside of an onion and peel back one layer at a time, you find another layer underneath. After about 10 layers of onion skin are removed, you wonder if you are ever going to get to the center. Change is like that. You make one adjustment to a process and a problem surfaces that you did not know about. You address that problem and find something else underneath it. Many

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“Mastering Your Mission” The Need Every organization has a mission; they share their mission in statement form with every individual in the organization.  This mission statement is essential to the success of the organization as a whole. The mission unites the organization, gives clear vision, direction and pushes it to new heights. It enables all employees to work for a universal purpose and a common goal.  The company mission statement not only unites the organization,

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How many times have you defined yourself by something you have not done? Maybe you count the number of clients you lost rather than the number you have gained. Maybe you look at your past and think of all the ways you didn’t quite get to the top or maybe you are much smarter than I was and you’ve always looked at the best of things. ME? I had a habit of looking at my

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Customer Service GURU As an author, speaker and expert trainer on customer service I often get the following question asked in my classes or presentations: How can I influence a customer other than low price? Answers are: Realize that people like to buy but don’t want to be sold Make their lives easier by going the extra mile Over compensate for your mistakes Practice your values and principles even when no one is looking Do

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National Disability Employment Month

Posted by Al Foxx on January 01, 2000
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Category : Blog, Disabilities

Disabilities and Employment    The theme of the 2013 celebration of Disability Employment Awareness Month: “Because We are Equal to the Task” capture the vital role expectations play in our successes as individuals as well as a society. L’Arche Farm workers with Disabilities The celebrations across the country during this great month shows everyone, especially those new in recovery, that becoming disabled is not a dead end crisis. The number of people with disabilities and organizations who support them

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