Constructive feedback gains more results when done in a consistent manner. It creates better relationships built from trust and respect. When leaders are constructive, they have better chances of their team members hearing them. When leaders are being negative, demeaning or demoralizing, they are most likely creating distance and anger. Common practices which are most often utilized for providing feedback include the following:
- Always start with a positive statement.
- Avoid attacking or judging personal characteristics. Instead make suggestions on how to improve behavior.
- Provide options for improvement.
- Ask questions to make certain the team member understands the conversation.
I recently chatted with a man who works for Southwest Airlines, a company widely known for its positive corporate culture . . . and its dramatic success. This man’s face lit up as he described the things that Herb Kelleher, Southwest’s founder, had done to create a culture that celebrates people and their successes. He said that he and his friends love working for Southwest. “It’s the quality of our leadership,” he told me; “if they were selling underwear, I would buy their underwear!” He was being humorous, but the comment
BLACK BELT LEADERSHIP
Black Belt Leader as Martial Artist
“Do not look upon this world with fear and loathing. Bravely face whatever the gods offer.” — Morihei Ueshiba, the founder of Aikido
We’ve all done it. You meet someone and within seconds you forget their name. There you are starring at them thinking “Oh my God, I did NOT just forget their name. They JUST told me their name. How could I forget?” The problem is we did not store it in our short term memory. Once it’s in our short term memory, we can move it to