Historically, intelligence (IQ) has been thought to be the best predictor of professional success. Educational institutions certainly adhere to this philosophy as students are tested, and then judged, on their grades and GPA. Then students get admitted to colleges primarily on their SAT or ACT scores.
Now a dose of reality. We need to ask: which one is a better predictor of success? IQ or EQ?
First, let’s define Emotional Intelligence.
Daniel Goleman defines it as:
“The subset of social intelligence that involves
the ability to monitor one’s own feelings and
emotions, as well as monitor others’ feelings
and emotions, then to … use
We all know what the last two years have been like in fundraising. It’s been tough out there. But it hasn’t just been tough for us nonprofit professionals. It’s been tough for our donors, too.
In this post-recession era, it’s time we started to take into account our donors needs in order to create long-term partnerships and stronger institutions.
Post-recession fundraising requires us as nonprofit professionals to take bold steps, while at the same respecting our
Effective goals setting is a disco where ambition dances with real-life constraints. One of the most common questions I am asked is how to set an effective goal. The first thing I like to impart on my audience is to start with your long term high level-goals. To solidify these highest-level goals provides a framework to organize associated tasks.
One of the potential pit falls in goal setting is to focus on the immediate problem with disregard for the impact on long term goals. This can take the form of setting unrealistic expectations of clients, unsustainable efforts, and conflicting
Anytime I’m doing sales training, whether it’s a large open seat workshop or a custom session for a client, the topic of “Closing” comes up. The very word, in the context of sales training, usually makes people immediately think of Alec Baldwin’s famous scene in Glengarry Glen Ross. ABC…A=Always, B=Be, C=Closing! “Always Be Closing!” he bellows. While many sales professionals feel this is a MUST watch movie (I know way too many people who can quote this scene verbatim) the methods are outdated and ineffective.
So the worst closing question ever? “What’s it gonna take to get you to…?”
My business requires me to not only teach and coach sales, but I have to make sales if I want to keep my business alive. I was reminded last week of one of the cardinal rules of closing (and the #2 reason why a sale doesn’t close)…You cannot close a “Non-decision maker”. I know this. I teach this. Yet it still happens to me from time to time.
It happens innocently enough. There’s an introduction or inquiry. There’s conversation. There’s interest. As the conversation progresses both parties see a good fit and want to move forward.
It used to be that big market leaders competed only with other big market leaders. It was incumbents versus incumbents. In mass marketing’s hey-day, two or at most three brands dominated virtually every product category –information was forced through the pipeline of just three television networks. There was little choice and little change.
But those days are over. And the information revolution has opened up a new age of increased choice and constant change.
Today’s incumbent market leaders continue to rely on traditional mass marketing approaches, and even outdated, “by-the-numbers” marketing: Ubiquitous distribution, production optimization, prime in-store placement, regular price
When General Motors drove into financial trouble people had several choice words for the company including dumb. After much to do, GM has climbed out of bankruptcy; posted an annual profit, and paid back a significant amount of money it owes the government. The company is hiring again and facilitated a successful initial public offering. Another sign of General Motors resurgence is that it will advertise during this week’s Super Bowl telecast for the first time since 2008. How did they do it? They worked smarter, and changed their business model. For years, GM dominated the auto industry by building
The other day, I was reminded of why it is pertinent for staff to display a professional image, especially when they are representing the company at several functions. As I walked around the room at a luncheon, having many conversations with business associates, I observed many individuals in leadership roles that were poorly representing their companies by wearing non professional attire. T-shirts, stained blouses, scuffed shoes, mini skirts, wrinkled pants, etc… were some of the items that I saw. My only thought was “Wow…what are you wearing.” Sadly to say, a number of these leaders have been with their companies for over 10 years. Definitely not
After nineteen years of sales and sales training, I have found the most common mistake made in sales and in life is that people make assumptions about another persons thoughts and wants. People often go into sales because they perceive themselves to be great communicators. All too often that perception comes from the ability to speak, which is a definite plus. An effective communicator is good at speaking but is even better at listening. The best way to get your customer engaged is by asking questions and listening. In other words, we great speakers need to be quiet sometimes so
What is a motorcycle? Or better yet, what is a Harley Davidson Motorcycle? I have experienced the emotional power of the HD brand through my father in law and family.
My father in law at the age of 60 was diagnosed with prostate cancer, an extremely scary time for any of us to be forced to begin the process of thinking about our own mortality. When it came time for his surgery, the family made a pilgrimage to Rochester, MN to the world famous Mayo Clinic. This is where the HD