When your business was created you made an implied promise to your customers – that you would give them products or services that would meet their needs. Once the customers started to purchase from you they had expectations based upon your implied promises.   If you made baby food, customers expected that it not only tasted good, but that it was free from even one iota of harmful ingredients. If you were an airline, passengers expected to get from point A to point B on time, according to your published schedule – in comfort and with no hidden fees.

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Is Your Leadership Stool Balanced?

Posted by temp-admin on January 01, 2000
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Category : Blog, Leadership, Operations

Your business has four basics. 1. Employees 2. Customers 3. Finances 4. Operations Senior leadership needs to give all four equal emphasis. No one is more important than the other. It is like a stool with four legs. If you give more emphasis to one than the other three, it is akin making one stool leg longer than the other three. Try sitting or, worse yet, standing on a stool with one leg that is longer than the other three. Ouch! I hope the fall didn’t hurt too much! The US economy, and to some extent, the world economy,  has

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Sell Like It’s Black Friday

Posted by Dion Harding on January 01, 2000
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Category : Blog, Sales

Black Friday sure has grown. It has gone from an unofficial day to shop on the day after Thanksgiving, to an event where people camp out in the cold the night before.  Recently, customers were happy to hear about deals days early via so called internet “leaks.” Customers feel privileged to have the inside scoop on where and when the best deals are coming. One company that specializes in online marketing revealed that 60% of their information is not a leak at all. This inside information is actually a carefully planned marketing strategy designed to make customers feel special. One

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Education on a Conveyor Belt

Posted by Dr. Robert Bliss on January 01, 2000
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Category : Blog, Education

The link between education and business has never been more pronounced — unfortunately it’s not in a good way!  Henry Ford revolutionized manufacturing with the conveyor belt, having employees remain in one station while the vehicles moved – and production time per automobile was dramatically reduced.  For the past 20+ years our schools have placed our students on an educational conveyor belt – basically putting them on in the ninth grade and graduating them at the end of the 12th grade. While Henry Ford increased production, efficiency and technical expertise, the high schools have managed to lower productivity (learning), efficiency

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Join Career Coach Deborah Huyer for Targeted Transitions, a teleclass  program specifically designed for professionals who have decided to make a transition, or for those currently seeking new opportunities. MODULE 1:  Taking Aim – “Without knowing where you want to go, you’ll end up nowhere or somewhere you don’t want to be!” Creating your definition of success Understanding the role of culture in company fit Creating a job search strategy, pipeline and spreadsheet to identify roadblocks Creating your elevator pitch and why When are you networking? Always Time commitments Dealing with rejection  – lots of it MODULE 2:  Targeting your Resume

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From Lilly P.    Seattle, WA Dear Dr. Rosie I’m conflicted with my career. I really enjoy my work as a project manager – so much so that I think of it as a hobby rather than my job. I’m thinking that I should be like other people though and try to get a promotion to a senior director or vice-president position, but I really don’t want to work that hard. I like going home and having time with my daughter and husband. What should I do? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From Dr. Rosie Dear Lilly, I’m so glad to hear that you enjoy

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Or My entry into the “How To Fix The Economy” contest By: Greg Gilbert This has impacted so many people in the U.S. I have put this in my keynote and management training. Oh, and believe me, I did think of this on the lower bunk last weekend. Layoffs, downsizing, force massaging, force reductions, going a different direction and you’re not going with us. These are all negative terms that those in the motivational speaking business would probably stay away from. But to those of us in the educational, instructional or training business, these items are real and people need

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There are numerous theories, models and systems, all developed to empower leaders to be more effective, more motivational and inspirational. The question arises – how often do we as leaders actually use these theories, or better yet, take our own advice? How do we hold ourselves accountable as a corporate leader, a religious leader or a leader in a family. Specific codes, principles and rules are talked about yet are too often overlooked by the very people who speak them or even create them. I find that fascinating. What is it that has us ignore or avoid a way of

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Stress Management Seminars

Posted by Andrea Mathews on January 01, 2000
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Category : Blog, Stress

As they say in the South, “What is that thang you do?”  What is your pattern?  How do you typically deal with stress?  Do you even know what your own chosen coping mechanisms are?  If you do, are they working?  Learning of our own particular patterns and coping mechanisms, whether effective or ineffective, is the first step in learning how to manage stress.  After that, there is the concerted and focused effort we use to begin to treat the stress itself, rather than the external circumstances, as the center of our focused effort.  Too often we think that in order

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SALES PREVENTION

Posted by Ronnie Kovach on January 01, 2000
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Category : Blog, Sales

“Sales Prevention” Say what??  Yes, this is a rather cute play on words, since I am not talking about preventing theft, but rather sales themselves.  Frequently, when I am invited to speak to retail or wholesale or marketing companies about how to elevate sales and profits, I immediately become aware of the pervasive “limiting mindsets” that may be operating within the organization.  These mindsets, you see, are literally preventing the manifestation of sales. For example, at a prominent west coast retailer, I was approached by a store manager who was being transferred to a new location.  Even before the manager

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