Are You Headed in the Right Direction?   As a leader, how do you know if you’re headed in the right direction?   Let’s say you’ve chartered a bus to take your department of 40 people 3 hours away to a retreat center. How do you know what directions to give to the bus driver? Perhaps you would first go to Google Maps and find the exact route you want the bus driver to take.

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Do you know that “it’s not what happens to you in life that matters; its how you deal with what happens to you in life that matters”? Never think that you are the only one that has difficulties and setbacks in life. Most of the people that we call leaders today have experienced a number of failures and setbacks in their personal and or public lives before reaching that defining moment that qualified him/her as

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As some of you know I’ve just become a grandma as of last week. Not only that, I’ve also taken up winter residency in Niagara Falls, Ontario for the next month, supporting my daughter, her husband and sweet, little, baby Andrew. Though the birth of Andrew was expected and my visit to Niagara Falls planned, the birth took place three weeks earlier, which makes my stay in the Great White North much longer than I

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As stated in my previous leadership post, an excellent leader has systems by which and through which the business or organization is managed. This makes it much easier to manage well.  These systems help keep your leadership stool in balance – a balanced focus on employees, on customers, on finances, and on operations. In this post I’ll focus on the basis for having employee, or human resource, systems. Human resource systems are essential to excellent

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There is an art to making a presentation that people will remember. And it is critical to understand each step so that you are a worthwhile presenter,…so that people will want to listen to you again. #1) First step is to know your material. Having an in depth knowledge of what you are talking about, gives you a conscious and subconscious level to work from. This is so critical, because  when you are possibly caught

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Welcome to the 1st posting of a new Blog offering unique insights into the 50+ Mature Marketplace. Notice we didn’t refer to them as “Seniors”, by the way.  And that’s the first insight this Blog has to offer. By way of quick introduction, I’m a professional speaker and marketing consultant who’s been doing this kind of work for 38 years (thank god, I began when I just seven years old), with the last 15 or

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  As stated in my previous customer service post, it is important that you meet the customers’ expectations, not just your own expectations.   And how do you know whether or not you are meeting customers’ expectations? To assure that you are meeting customers’ expectations you need to have excellent customer listening systems in place.   1. Do you have a complaint handling system through which the customers can voice their concerns?   2. Do

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What is it that is holding you back from living your life to its fullest potential? Is it fear of failure? Are you concerned what others might think? Or, are you waiting until you “straighten out” a few of the problem areas in your life before you move forward? Let me share with you that whatever “it” is will become insignificant compared to the growth you will achieve as you begin to maximize your fullest

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  When your business was created you made an implied promise to your customers – that you would give them products or services that would meet their needs. Once the customers started to purchase from you they had expectations based upon your implied promises.   If you made baby food, customers expected that it not only tasted good, but that it was free from even one iota of harmful ingredients. If you were an airline,

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Your business has four basics. 1. Employees 2. Customers 3. Finances 4. Operations Senior leadership needs to give all four equal emphasis. No one is more important than the other. It is like a stool with four legs. If you give more emphasis to one than the other three, it is akin making one stool leg longer than the other three. Try sitting or, worse yet, standing on a stool with one leg that is

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