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While it's important to understand, express, manage, diffuse, and heal your anger, imagine how much easier it would be to prevent outside forces from irritating you from the get go? You can learn to be emotionally unaffected by the drama and chaos around you. Rest assured, I'm not suggesting that you allow people to behave badly and simply shrug them off. Nor am I recommending that when you see an injustice or someone being hurt that you ignore it so as not to become upset. What I am saying is this: anger is a choice. So is inner
Have you ever wondered what it means to follow your dream? This past weekend I had the privilege of escorting one of my daughters down the aisle in order to give her away in marriage. Both she and her new husband are young professionals and have many young professional friends that attended the ceremony. In speaking to a number of them I determined that almost all of them were engaged in following their dream in one way or another. When I asked them how things were going, most gave me the indication that they were somewhat lost. I’m writing this
BLACK BELT LEADERSHIP
Black Belt Leader as Beginner: Part Ten
“Two roads diverged in a wood, and I —
New Data – New Questions: Management’s Link to Higher Profit and Faster Change
Companies view optimization mostly as an investment exercise – new equipment and systems that will improve tonnage and reduce cost just because they are installed and being operated/maintained by the workforce. It is important to recognize that these assets don’t come with barriers that prevent optimization from occurring – the barriers reside in the management
Step 1: Write down your goals. Make them specific and be sure you can measure progress toward the goal. Track your progress to all goals.
Step 2: Write down why you want to achieve the
BLACK BELT LEADERSHIP
Black Belt Leader as Beginner: Part Eleven
“The only lasting truth is Change.”
Customer Service GURU
As an author, speaker and expert trainer on customer service I often get the following question asked in my classes or presentations:
Why is body language such an important communication in marketing and sales?
Because the majority of human communication is conveyed through body language. It decodes the spoken words and communicates from the subconscious level what both sides are really saying. It can’t be based on any one signal or expression, but it does reveal a difference between what you say and what you believe. Use positive
Conflict and fighting are not synonymous. Although they very often go hand-in-hand, disagreements need not end up as arguments, fights, or physical altercations. A conflict is simply two forces in opposition: a husband and wife disagree on where to spend their vacation; you support the Republican party, your friend is a staunch Democrat; best friends listen to radically different music. Conflict can actually be a very positive force in our lives as it introduces us to new ideas, new possibilities, and the opportunity to learn and expand our world. Fighting, on the other hand, is based on hostility
Companies are willing to invest millions of dollars to get the latest equipment and improve performance. Getting the facts about the maintenance liability is an essential part of the investment analysis because if the maintenance liability is under-estimated, the ROI is over-estimated. Unachievable ROIs and misunderstood maintenance liabilities trigger other problems that have long-lasting effects, such as:
- Flawed long-term plans are used for years as inputs to budgets.
- Unachievable production targets are given to plants, setting them up for failure and creating mistrust between management and the workforce.
- Management teams make promises they can’t keep to the Board of