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Humor is just another defense against the universe. — Mel Brooks, famous funny person. Here are some quick tips on using humor in your speeches. Don’t presume you are incapable of being funny. You can learn to be funny and incorporate humor in your speeches. This is a skill like any others you need to speak. Feel free to be funny.Let yourself go. A confident relaxed attitude is the first thing you need to master. Injecting the right humor at the right moment can capture your audience’s attention. No need to be Louis C.K. or Jerry Seinfeld. You’re not trying

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I do a lot of communication skills training.  Most of it revolves around how to make dynamic presentations.  So when I saw an article in Bloomberg Business Week recently called “Slide Your Way to Hell,” I paid close attention.    The article took a few shots at PowerPoint.  In part it said… “(PowerPoint) has been installed on no fewer than 1 billion computers.  An estimated 350 PowerPoint presentations are given each second…The best speakers at any corporate level today grip an audience by telling a story and showing some slides to support it.  The boldest among them do away with slides

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Tunnel Vision

Posted by Al0703 on January 01, 2000
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Category : Blog

Do you know that you will never find the solution to a problem on the same level that the problem exists?  This statement is true whether we are talking about our business life, our personal life or just life in general.  Have you ever noticed when you are in a crowd of angry people with a problem that a viable solution is never found?  They may come up with a plan of action but rarely will that plan of action result in a viable solution to the problem. Have you ever noticed when you are angry with another person or

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The Workplace Bully

Posted by Devin C. Hughes on January 01, 2000
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Category : Blog

Do you have a bully at work? It seems like kind of an odd question does it not.  I thought so too until I came to realize just how big of a problem it is right now in corporate America.  It is estimated that 35% of adults have experienced workplace bullying sometime in their career. I suspect you do know a bully and I bet that you have dismissed his/her behavior as them just being them.  Sunshine is the best disinfectant, which is why I think it is important to discuss this issue. Workplace bullying is far more pervasive than

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The Fate of the Stone Roller

Posted by Dr. Josiah Rich on January 01, 2000
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Category : Blog

In the famous work entitled the ‘Myth of Sisyphus’ by Albert Camus the gods have condemned Sisyphus to the endless cycle of rolling a stone uphill to see it roll down, and fetch it without end.  It is his perpetual task. It is what he must do to atone for his sins upon the earth.  He is to bear the fate of absurdity for which the rolling of the stone is his reminder. The ancient wisdom writers of the Proverbs knew that before there was mythos there was logos.  The writer addresses logos with the above words.  Or as one

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I’m working on a Customer Service program for a new client. The goal of the training presentation is making their clients feel like they are being treated with consideration, dignity and respect. Not an outrageous expectation to be sure, but this client has some challenges with it—that’s why they hired me! There are three things a prospect, customer or client needs to hear in order to feel they’re being treated with consideration, dignity and respect. Here they are: 1. Their name Dale Carnegie said it best in his book How to Win Friends and Influence People. “A person’s name is,

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Before senior leaders deploy the customer listening system, they should ask these questions. Do we have a method of accurately recording what customers are telling us? Are we asking the right questions? Do we have a way of correctly categorizing the types of information which we are receiving? Is the system designed to escalate any negative information to someone responsible for taking corrective action? Is the information filter-proof? For example, are we sure that lower management cannot filter the information in such a way to protect themselves from being blamed for problems which are their responsibility? Is the information slant-proof?

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Is Your Customer Service Headed in the Right Direction?

Posted by on January 01, 2000
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Category : Blog

Is Your Customer Service Headed in the Right Direction? From a customer perspective, your frontline customer contact employees are your company. How are you treating your customer contact employees? Are they satisfied? Do they have all the tools which they need to do an excellent job? Do you survey them at least annually to get a valid answer to these and other important questions? When a customer calls your business for customer support or technical support can they reach a person directly or do they have to go through a series of automated questions before reaching a real person? Mazes

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