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Have you found the joy in your life? This may seem a simple statement, yet most of my success in family, business and life has sprung from that fountain of happiness that people point to repeatedly. Over my career people are often surprised after first meeting me to hear that the bulk of my years were spent in the investment business. They cannot envision my “big personality” fitting into the staid and proper world of institutional investments. Matter of fact, I have found that the tone of voice used with the word “big” can be very telling. Sometimes it is
Have you ever had a poor experience making a presentation? It can linger with you for a long time….and it can affect how you feel the next time you are asked to present. You inevitably “drag” that fear with you…and you lose credibility before you even get up to the podium. It simply is a natural response, and difficult to release. There is a catharsis when you write down, and realize that this is an experienced you went thru and now choose to release and let it go. Talking about is one thing. Writing it down, actually becomes a release
Are You Headed in the Right Direction? As a leader, how do you know if you’re headed in the right direction? Let’s say you’ve chartered a bus to take your department of 40 people 3 hours away to a retreat center. How do you know what directions to give to the bus driver? Perhaps you would first go to Google Maps and find the exact route you want the bus driver to take. In other words, you make a plan – you plan out the route and give that information, including a copy of the map,
Do you know that “it’s not what happens to you in life that matters; its how you deal with what happens to you in life that matters”? Never think that you are the only one that has difficulties and setbacks in life. Most of the people that we call leaders today have experienced a number of failures and setbacks in their personal and or public lives before reaching that defining moment that qualified him/her as a leader. Let me give you an example. When I grew up as a child in Chicago I never took the opportunity to learn how
As some of you know I’ve just become a grandma as of last week. Not only that, I’ve also taken up winter residency in Niagara Falls, Ontario for the next month, supporting my daughter, her husband and sweet, little, baby Andrew. Though the birth of Andrew was expected and my visit to Niagara Falls planned, the birth took place three weeks earlier, which makes my stay in the Great White North much longer than I intended. The temperature here has been consistently below freezing and it’s been snowing every day since my arrival. I’ve got my own clean, well-lit basement
As stated in my previous leadership post, an excellent leader has systems by which and through which the business or organization is managed. This makes it much easier to manage well. These systems help keep your leadership stool in balance – a balanced focus on employees, on customers, on finances, and on operations. In this post I’ll focus on the basis for having employee, or human resource, systems. Human resource systems are essential to excellent leadership because, collectively, the employees are the business, especially to customer perception. Therefore an excellent leader should assure that all employees are treated well and
There is an art to making a presentation that people will remember. And it is critical to understand each step so that you are a worthwhile presenter,…so that people will want to listen to you again. #1) First step is to know your material. Having an in depth knowledge of what you are talking about, gives you a conscious and subconscious level to work from. This is so critical, because when you are possibly caught off guard when making a presentation, you can bounce back with ease. This working knowledge is so important… because the fact remains that speaking is
Welcome to the 1st posting of a new Blog offering unique insights into the 50+ Mature Marketplace. Notice we didn’t refer to them as “Seniors”, by the way. And that’s the first insight this Blog has to offer. By way of quick introduction, I’m a professional speaker and marketing consultant who’s been doing this kind of work for 38 years (thank god, I began when I just seven years old), with the last 15 or so focusing on the Mature Marketplace. Why are they so important? The sheer numbers tell that part of the story. In the year 2000, there
As stated in my previous customer service post, it is important that you meet the customers’ expectations, not just your own expectations. And how do you know whether or not you are meeting customers’ expectations? To assure that you are meeting customers’ expectations you need to have excellent customer listening systems in place. 1. Do you have a complaint handling system through which the customers can voice their concerns? 2. Do you have a complaint escalation system in case your first line employees are not able to fully satisfy the customers’ needs?
What is it that is holding you back from living your life to its fullest potential? Is it fear of failure? Are you concerned what others might think? Or, are you waiting until you “straighten out” a few of the problem areas in your life before you move forward? Let me share with you that whatever “it” is will become insignificant compared to the growth you will achieve as you begin to maximize your fullest potential as a human being. First, you must be strong in the faith that whatever you need will be supplied at the precise moment it