I attended my first baseball game in Arizona last Friday night and sat next to a Six Sigma expert. We shared stories about solving problems in the workplace. I suggested a simpler solution that involved the management team because that’s where change starts… and stops. He recommended a mathematically complex solution focused at the process level, but was willing to admit that management’s words and actions could quickly sabotage the gains achieved with his solution. He had experienced this first hand in his work, but did not think about changing management’s role as part of the solution… Another example of how one’s perspective can keep things the same or radically change the outcome. Change your perspective… change your performance!