A friend was asked to provide feedback to management about suggestions for improving a process at the workplace. This particular process had been poorly implemented, so poorly implemented that it had divided segments of the workforce, torn apart well-functioning teams, and was intentionally biased towards some employees. He felt passionate about what had happened and the discord that could have been avoided with a different approach, but was struggling with the exact words to write and had not decided whether to sign his name (optional).

Then he remembered that part of the mission statement was printed on the company shirts. Key words included teamwork and integrity. He wrote “the words on our shirts don’t match what’s in your hearts” and he signed his name. WOW!

This statement is SO PROFOUND and sums up a root cause of cultural problems in many companies. Actions reflect what you really care about, regardless of what you tell others you care about. If you supervise people, do your actions match the words on your company’s hats, shirts, mission statement, etc.? If the answer is “no” or “not always”, I can guarantee that there is conflict and mistrust within your department, division and/or organization.