Customer Service GURU

As an author, speaker and expert trainer on customer service I often get the following question asked in my classes or presentations:

How do I to deal with difficult customers?

One type you try to keep and the other type you fire.

  1. The type you try to keep might be having a difficult day and is taking out their frustrations on you. Your calm voice and patient willingness to guide the customer through difficulty results in long term loyalty.


  1. The other type you should fire. Chronic complainers are almost impossible to satisfy. They over consume valuable time and resources while frustrating those trying to help them. They are also the ones who love to bad mouth your company.


Take advantage of your freedom of choice


Joe Egan – Customer Service Presenter